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What are some general troubleshooting steps?


You can resolve most issues with one of these steps:

  • Switch browsers. We recommend Chrome or Safari.
  • Make sure your browser is up to date by visiting: www.whatismybrowser.com.
  • Clear your browser memory by visiting here.

Additional Troubleshooting Options:

  • Take a screenshot of an error message or what you are seeing on the screen. Click here for help taking a screenshot.
  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, sign out of a Google account, etc.)
  • Ensure your Passport window is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If you are on a wireless connection, try a wired connection.
  • Check your internet speed by visiting: www.speedtest.net
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing from a different network connection (computer lab, home, town library etc.).
  • Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).

How to Reset Web Browser Settings – Chrome

In the upper right corner of the web screen, click the 3 dots.<br>Click <span><i><b>Settings</b></i></span>

Scroll to the bottom of the page.<br>Click <span class=””><i><b>Advanced.</b></i></span>

Scroll to the bottom of the page. Click <b>Reset settings</b>

Click <span class=””><i><b>Reset</b></i></span>

Click <span class=””><i><b>Close Settings.<br></b>Restart Chrome.</i></span>



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May 7, 2018