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What are some general troubleshooting steps?


You can resolve most issues with one of these steps:

  • Switch browsers. We recommend Chrome or Safari.
  • Make sure your browser is up to date by visiting: www.whatismybrowser.com.
  • Clear your browser memory by visiting here.

Additional Troubleshooting Options:

  • Take a screenshot of an error message or what you are seeing on the screen. Click here for help taking a screenshot.
  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, sign out of a Google account, etc.)
  • Ensure your Passport window is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If you are on a wireless connection, try a wired connection.
  • Check your internet speed by visiting: www.speedtest.net
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing from a different network connection (computer lab, home, town library etc.).
  • Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).


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If you can't find the answers to your questions, please feel free to contact our Support Team.

December 15, 2017