Network Whitelisting Requirements
Many of our EMC School resources are hosted in the “Cloud”. To ensure that all users have full access to data from our online resources, we recommend you follow the whitelisting requirements below.
Please whitelist the following email domains for all student and teacher email accounts:
Please whitelist the following hostnames with a subdomain wildcard if possible:
Please whitelist the hostnames, and not the IP addresses associated with them. Many of our websites are hosted on dynamic servers, and the IP address can occasionally change. We suggest whitelisting a wildcard as a subdomain to account for the many different subdomains our products leverage. If you are unable to whitelist a wildcard subdomain, please let us know and we will provide a complete list of all domains and subdomains to whitelist.
We also strongly suggest whitelisting the following domain with a wildcard subdomain:
Once completed, please run the tests at the links below from a representative student device to ensure that there is a good network communication with our eBook servers. If possible, please send a screenshot of the results to firstname.lastname@example.org.
eBook Network Diagnostic
Please click on this link http://emc.bookshelf.emcp.com/
Log into the EMC Bookshelf:
While you are logged, please click on this link: http://emc.bookshelf.emcp.com/account/requirements
For other System Requirements, please visit our Passport support page at http://support.emcp.com/support/passport/.
Please send a confirmation to email@example.com
Thank you for your assistance and cooperation in this process. Please do not hesitate to contact us for further assistance.
Was this article helpful?
Still Need Help?
If you can't find the answers to your questions, please feel free to contact our Support Team.
Register for Q/A Session